Legal

Privacy Policy

How we handle the information you share through the Excellent Softwares website · Last updated: 16 July 2026

1. Introduction

This Privacy Policy explains how Excellent Softwares ("we", "us", "our") collects, uses, and protects personal information you share with us through this website and its enquiry and contact forms.

It applies to the Excellent Softwares website. Our individual products and mobile applications — such as Excellent DMS — are governed by their own separate privacy policies, which you can find on their respective pages or app-store listings.

By using this website or submitting an enquiry, you agree to the practices described in this policy.

2. Information We Collect

2.1 Information you provide to us
  • Your name and the name of your company or organisation
  • Contact details — mobile number and email address
  • Your city or location, where you choose to share it
  • The product or service you are interested in, and whether you are an existing customer
  • Any details you include in your message or requirement description
2.2 Information collected automatically
  • Standard technical information logged by our web server, such as your IP address, browser type, device type, and the pages you visit
  • Aggregate usage data collected through Google Analytics and Google Tag Manager — for example, pages viewed, the site you arrived from, approximate location, and device and browser type
  • Your display preference (for example, light or dark theme), stored so the site remembers your choice on your next visit

3. How We Use Your Information

We use the information you provide to:

  • Respond to your enquiry and prepare a demonstration, proposal, or quote
  • Contact you about your request by phone, email, or WhatsApp
  • Provide the products, services, and support you ask for
  • Maintain our own business records and improve our website and services
  • Meet legal, regulatory, and accounting obligations

4. Cookies and Similar Technologies

This website uses cookies and similar technologies for two purposes: essential cookies that let the site work and remember your preferences (such as your light or dark theme), and analytics cookies set by Google Analytics 4 and Google Tag Manager.

We use Google Analytics to understand, in aggregate, how visitors use the site so we can improve it. These analytics cookies record information such as the pages you view, how you reached us, and general device and location data. We do not use them to identify you personally, to sell your data, or to build cross-site advertising profiles.

You can block or delete cookies through your browser settings, and you can opt out of Google Analytics using Google’s browser add-on at https://tools.google.com/dlpage/gaoptout.

5. How We Share Your Information

5.1 Within Excellent Softwares
  • Enquiries are handled by our sales, support, and delivery teams so we can respond to you.
5.2 Service providers
  • We use trusted service providers to host our website and to store and manage enquiry data in our customer-management system.
  • These providers process data on our behalf and only for the purposes described in this policy.
5.3 Analytics providers
  • We use Google Analytics 4 and Google Tag Manager, provided by Google, to measure and improve how the site is used. Google processes this data on our behalf. See Google’s Privacy Policy at https://policies.google.com/privacy.
5.4 What we do not do
  • We do not sell your personal information, and we do not share it with advertising networks or data brokers.
5.5 Legal disclosure
  • We may disclose information where required by law, or to protect our rights, safety, or property, or those of others.

6. Data Retention

We keep the information you provide for as long as needed to respond to your enquiry and to maintain reasonable business and accounting records afterwards.

You can ask us to delete your personal information at any time, and we will do so unless we are required to keep it to meet a legal obligation.

7. Data Security

We take reasonable technical and organisational measures to protect your information, including serving this website over an encrypted HTTPS connection and limiting access to enquiry data to staff who need it.

No method of transmission or storage is completely secure, so while we work to protect your information, we cannot guarantee absolute security.

8. Your Rights

Under India’s Digital Personal Data Protection Act, 2023, and subject to its conditions, you may:

  • Request access to the personal information we hold about you
  • Ask us to correct or update inaccurate or incomplete information
  • Ask us to erase your personal information
  • Withdraw a consent you previously gave
  • Raise a grievance about how we handle your information

9. Children’s Privacy

This website and our enquiry forms are intended for business use and are not directed at children. We do not knowingly collect personal information from children.

10. Third-Party Links

Our website may link to third-party sites, such as our social media pages and partner websites. We are not responsible for the privacy practices of those sites, and we encourage you to read their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in the law. When we do, we will revise the "Last updated" date below.

Product and app privacy policies

Excellent Softwares products and mobile apps are covered by their own policies. If you use the Excellent DMS mobile app, please see the Excellent DMS Privacy Policy.

12. Contact and Grievances

For any question about this policy, or to exercise a right or raise a grievance about how we handle your information, please contact us:

Email: info@excellentsoftwares.com

Phone: +91-120-6244444 (100 Lines)

Address:
Excellent Softwares
Unit No. 216, 2nd Floor, Tower - B, The i-Thum, Plot No. A-40,
Sector 62, Noida, Uttar Pradesh 201309, India

What we collect, at a glance

InformationHow we get itWhy we use it
Name and companyYou provide it in an enquiryTo identify and respond to you
Mobile and emailYou provide it in an enquiryTo contact you about your request
City / locationYou provide it in an enquiryTo route your request to the right team
Product interest and messageYou provide it in an enquiryTo prepare a relevant demo or quote
Technical / server logsCollected automaticallySite security and reliability
Analytics (Google Analytics / Tag Manager)Collected automatically via cookiesUnderstand and improve site usage
Theme preferenceCollected automaticallyTo remember your display choice